.**Responsibilities**:- Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to influence customer behavior with established procedures. Ensure proper collection actions by addressing the issue, including initiate legal actions, liaise with lawyer (for backend collections)For secured loans, credit control officer should also liaise with dealers, monitor and execute foreclosure and auction processes (along with legal firms lawyers).Coach less experience collectors. Handles issues on systems, process and participates in UAT as necessary. Provide feedback on project -related activities. Monitor errors to ensure adherence to audit and control processes. May recommend appropriate actions to resolve identified problems. May work with business teams to develop system process improvements and solutions- Responsible for performance analysis and probability of payment from customers, reducing the risk, improving performance of customers with higher balances owed. Requires the ability to interact with people in the business (Internal / External to collections) Requires being an expert in different topics of the banking business related to collections and the ability to address strategic improvements independently- Responsible for conducting interviews with clients to assess their situation and reach a negotiation- You must identify trends and business projections based on economic conditions- Provide training to junior collectors in negotiation techniques / collection- Guarantee the execution of strategic improvements in the collection process- Communicate to the business financial trends, evaluations and interpreting risk analysis for Senior Management- This position leverages the combination of quantitative skills to maximize recovery while maintaining operational quality and ensuring a positive experience with the client.- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2 years experience in Collection- Responsible, Analytical, Proactive, Adaptation, Organized, Teamwork, Work Under Pressure, Results Oriented.- Innovation and generation of proposals. Ability to adjust quickly to changes and reprioritization in the market**Education**:- Bachelors degreeManejo de paquetería Office IntermedioPower BI IntermedioSQL IntermedioUso de sistemas Bancarios y de Seguros- **Job Family Group**:Operations - Collections Default- **Job Family**:Core Collections- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer