Client Services Operations Analyst

Client Services Operations Analyst
Empresa:

Vanguard


Client Services Operations Analyst

Detalles de la oferta

The Client Services Operations Analyst will monitor various controls and procedures to ensure adherence to all policies and procedures. Serves as an escalation point to resolve technical issues. Anticipates and responds to the needs of LatAm clients. Supports clients by partnering with Sales, Operations, Legal, and other Vanguard areas to meet and exceed client expectations.Responsibilities:Working with key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues. Leads internal control framework improvements and formulates strategic recommendations. Serves as an escalation contact, creates, builds, and maintains relationships with internal partners, external vendors and managers. Proactively anticipates operational issues and leads process enhancement initiatives. Maintains communication with internal and external partners to resolve process and reconciliation issues. Oversees the research and implements complex process improvements. Oversees operational workflow tracking, performs incident analysis. Evaluates and enhances workflows. Executes operational relationship management and client service needs for assigned book of LatAm business. Responsible for clients' transactional, operational, service, and reporting/analysis experience for foreign domiciled accounts Responsible for prioritizing client deliverables, leading the resolution of all processing issues, producing client facing content, engaging with clients on service topics, and identifying and acting on escalation/exception processing. Serves as interim and ad hoc account manager for client relationships as needed. Manages relationships with all appropriate internal and external parties (e.g., Irish funds Transfer Agent) to research and respond to inquiries, provide appropriate solutions and recommendations to clients, and to provide timely and thorough issue resolution. Participates in special projects and performs other duties as assigned.Qualifications:
Minimum of three years related work experience. Two years of operations experience. Undergraduate degree or equivalent combination of training and experience. Proficiency with Microsoft Office (Excel, Word, and PowerPoint). Ability to organize, prioritize, and multitask. Ability to exercise good judgment in decision-making. Basic understanding of Mutual Funds and ETFs (preferred).
Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from...
**Position Summary** 1. Handle the defect on the same day by enhancing capability of disassembling and swap (work to identify the cause of defect by replacing...


Fuente: Neuvoo2_Ppc


Área:

Requisitos


Conocimientos:

  • Basic

Monitorista gps con experiencia indispensable

GIRO DE LA EMPRESA: RASTREO SATELITAL. SOLICITA:MONITORISTA GPS. ESCOLARIDAD:BACHILLERATO CONCLUIDO.. LICENCIATURAS:TÉCNICO EN INFORMÁTICA, EN COMPUTACIÓN...


Desde Etobe - Ciudad de México (Distrito Federal)

Publicado hace un mes

Promotor de credito y cambaceo los mochis

Grupo Dp, somos una organización Great place to Work, con más de 30 años en el mercado, dedicada a la comercialización y distribución de calzado deportivo, en...


Desde Grupo Dportenis - Sinaloa

Publicado hace un mes

Custodio

Requisitos:Requisitos basicos en regla (ine,comprobante estudios, comprobante domicilio, acta, etc) cartilla militar obligatoria Actividades a realizar:Custodio...


Desde Tecnoval De México - Baja California

Publicado hace un mes

Técnico en combustion

IMPORTANTE EMPRESA GIRO MECáNICA UBICADA EN SAN PEDRO!!SOLICITA POR CRECIMIENTO !!TéCNICOS MECáNICOSOFRECEMOS:-PRESTACIONES DE LEY-SEGURO-VACACIONES-PRIMA...


Desde Manpowergroup - Nuevo León

Publicado hace un mes