Client Ops Executive

Client Ops Executive
Empresa:

(Confidencial)


Client Ops Executive

Detalles de la oferta

CLIENT OPS EXECUTIVE:43229 Operations:MexicoMexico City, Federal District About Nielsen

We understand the importance of knowing what consumers see and buy. That is our passion and the center of our business. We study and know consumers in more than 100 countries to provide the most comprehensive insight into trends and habits around the world.

With nearly 34,000 employees in more than 100 countries around the world, Nielsen offers a wide variety of full:time career opportunities, and part time jobs for trainees and interns.

At Nielsen we believe in talent and diversity In Nielsen you can be you, you can grow with us and you can make a difference. At Nielsen we want you to succeed as your most authentic self.

Client Operations Executive

Objective / About the area
:
Is responsible to accomplish high quality standards and giving response to our clients since the operations perspective, the Client Operations Executive is the link between the Operations Teams and clients and will act as Key position to assure the correct information flow, priorities and the successful implementation of strategic revenue/productivity initiatives for Nielsen by implementing high interaction and cooperation with E2E Leaders and Commercial Leaders.

Your main responsibilities as
Client Operations Executive
at Nielsen will be
:

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Develops corrective actions to resolve very complex customer complaints.

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Guides group toward attainment of desired service levels as measured by cost, quality and/or customer satisfaction.

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Develops or modifies programs to increase productivity and quality.

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Successfully defines workflows,execution teams, jobs, and reporting relationships to obtain optimum effectiveness.

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Area of responsibility is primarily tactical/operational in nature, with limited strategic impact.

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Troubleshoots and resolves complex problems.

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Responsible for overall success of function or project.

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Project Management within the whole Delivery Operations area.

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Coordinate quality and process improvement activities and projects within the E2E process.

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Be the first point of contact for Commercial Directors on any topic involving Operations.

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Be the Operations face with external clients (manufacturers or retailers) on matters involving quality plans or new product developments.

What makes you the perfect fit for us?

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:

3:5 years working experience in similar roles; good understanding of OPS environment.

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Proven ability and seniority to manage indirect teams.

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Professional experience in an operational environment.

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Project management skills and ability to manage multiple tasks at the same time.

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Ability to communicate effectively at all levels of the organization (incl.global/regional level).

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Strong organizational and time management skills.

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Fluent spoken and written English.

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Ability to solve challenging problems and take risks.

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We want to hear from you If you are interested, send us your updated resume.

ABOUT NIELSEN

We're in tune with what the world is watching, buying, and everything in between. If you can think of it, we're measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what's happening now and what's coming next for our clients. Today's data is tomorrow's marketplace revelation.

We like to be in the middle of the action. That's why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We're bringing in data 24/7 and the possibilities are endless. See what's next with us at Nielsen: careers.nielsen

Job Type:Regular

Primary Location:
Mexico City,
Federal District

Secondar


Fuente: Tiptopjob2_Xml


Área:

  • Tecnologías de la Información / Tecnologías de la Información en General

Requisitos

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