Client Implementation Officer

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Client Implementation Officer**

**Role purpose**

The Deal Implementation teams assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products.
Post the initial lead from the client services or sales team, the Deal Implementation team gathers clients' requirements and assists them with completion of documentation in adherence to the various risk and regulatory requirements.
Post customer documentation, the team liaises with various functions for completion of requirements like KYC, Signature Verification, Limit Approvals, eChannel enablement, Training and Billing.
These are critical due to complexity, aggressive and non-negotiable TAT with impact on revenue generation.
This is primarily a client facing role, which requires Written, Verbal and negotiation skills.
**Main Activities**
- The role holder is expected to meet turnaround time and Internal/ external targets assigned at the process level.
(as per the agreed PLA) during the Implementation process
- Deliver best in class customer service by focusing on meeting customer requirements/ issues efficiently, accurately, and professionally.
- Assist with trainings and refresher preparation and delivery for new joiners and less experienced team members
- Provide improvement ideas to streamline, improve and deliver efficiencies for BAU process
- Act as a Team Leader back up and support growth of relationship with business partners and global stakeholders
- Use of project management techniques to work in collaboration with customers/ internal stakeholders for end to end deal management.
- Takes ownership and initiative to complete necessary research of queries/ issues passed to other agents /departments or support teams for request completion or setup issues.
**Qualification**
- Solid knowledge of GLCM products and GLCM Digital Operations processes
- Experience in Channel Enablement Team
- Excellent Communication skills
- Quick Learner and knowledge transferor
- Good conversational skills
- Flexibility to work in shifts
- Process/Project Management skills
- Strong customer orientations
- PC skills - Word, Excel & Access - Basic computer knowledge
- Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.
Requirements

**Skills**
- Ability to build rapport with and relate to a wider range of people
- Ability to multi task
- Ability to understand and interpret numeric data
- Ability to write business letters, E-mails and reports
- Good interpersonal skill and teamwork spirit
- Ability to maintain focus while working with voluminous data
- Organizational and Time management Skills

You'll achieve more when you join HSBC.
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued By HSBC Electronic Data Process (Mexico) Private LTD