Centre of Excellence Expert
About Swiss Re
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.
About the Role:
The position is responsible to support functional leaders to achieve operational and strategic operational efficiency, to develop and implement a Process & Project Management framework and methodologies and to standardize project execution and assure objectives delivery, complying with the following functions:
Support Regional and local leadership to implement target operating model
Enable Regional and local operational leaders in identifying and leading process improvements implementation, derived from the statistical analysis, market best practices and customer needs
Lead and manage process improvement efforts across the value chains, through a consistent and systemic structured approach, throughout the organization
Review business processes to enhance effectiveness and benchmarking compared to Industry's Best Practice.
Identify cross location topics to improve overall productivity and eliminate waste and conduct improvement projects accordingly
Cooperate with all stakeholders and strive for the best solution for the Swiss Re value chains.
Enable processes with continuous improvement techniques for performance optimization
Coach and guide Regional and Local unit heads, section heads and team leaders in order to ensure implementation of improvement targets and roadmaps
Establish the scope of projects together with the user, making a comprehensive Cost Benefit Analysis (CBA)
Develop comprehensive work plans (in conjunction with other involved areas (UW, Sales, Operations, Claims, IT, etc.) and stakeholders, and assure that timelines are realistic and achievable
Manage project execution to achieve efficiency goals
Guarantee the implementation of the Project Management & Process methodologies in the assigned Regional and Local projects
Understanding and defining what needs to be done
Capable of working in a matrix organization and define targets between the interests of different parts of the organization (e.g. other locations or functions)
Able to see how own objectives fit in with the overall team/business objectives
Able to make decisions within the parameters of the role and explain the business rationale behind decisions, demonstrating a methodical/rational process for decisions.
Able to work in a dynamic environment, adapting to changes in objectives and priorities proactively in response to changing business needs
Structured and well organized with highly developed analytical skills
Problem-solving attitude and good communication skills
Results oriented, willing to drive change, innovative and be proactive
Getting things done
Aware of the importance of clients, understands their needs and works with them to meet these
Willing and able to take personal ownership for day-to-day responsibilities, work schedule and objectives and successfully perform without close supervision, dealing with any issues/conflicts arising and working with others to plan, organize and achieve goals
Focuses on delivery, meeting deadlines and providing high quality service, not giving up in the face of obstacles
Able to detect and raise problems and relevant topics in a complex organizational set-up
Communicates and implements standards and improvements
Drives the projects in the different parts of the organization
Delegates to the project teams and the operation, but provides hands-on support when required
Able to convince, drive, challenge, sell and coach across the organization
Skills in change management
Able to work independently with minimal supervision
Methodologies & Framework
Evaluate and manage project change controls, under the following terms: cost, quality, time, scope, risks, resources and others
Proactively detecting problems, looking for ways to solve issues or escalating as necessary
Validate the quality of the deliverables before they are considered completed
Collect lessons learned from the executed projects, in conjunction with the areas involved (Claims, Lines of Business, Operations, IT, Commercial, Customer Service, etc.)
Analyze and document the user's requirements towards IT. Filter projects not aligned to the strategy.
Guarantee the application of the Project Management methodology
Guarantee the integral approach of strategic projects, ensuring that all the areas that must intervene are taken into account, as well as, the processes necessary to achieve a successful start-up
Any other ad hoc tasks as required from time to time. Strong coordination with Senior Management and cross functional in the other BSCs to execute the role is required
Working with others
Effective interpersonal and communication skills across all internal and external levels and functions as well as capable to interact in diverse cultural environments
Team player who is able to convince and motivate others
Able and willing to obtain, use and share information, ideas and knowledge with others across the organization and clients as appropriate to maximize business effectiveness.
Deals with colleagues and clients honestly and exhibits high integrity in all situations
Developing yourself and others
Identifies development potential for him/herself
Coaches Regional and local management as well as peers
About the Team:
Interaction with Regional and Local teams, with focus on driving projects execution on Regional and Local basis. At the initial stage of the employment contract, the professional is expected to improve and streamline processes of the local CorSo Business.
Position will have direct reporting line to LatAm CoE and dotted line to Local Head of Operations.
Experience in Lean/ Continuous Improvement / Project management / Change management
Expertise in Lean tools and methods (e.g. 5S, Value Stream Analysis, Lean)
Experience in leading an managing project execution utilizing PMI framework
Experience in a management and/or senior expert function of a financial services or re-/insurance business
Excellent stakeholder management and consulting soft skills
Insurance / Financial industry
Minimum 3-5 years working experience in service providing industry (banking, insurance, IT services etc.) and/or consulting environment
Project Management and Business Process Improvement experience and skills
Technical/Business Administration University degree or
Bachelor in Actuarial / Business Management
PMP certification / Business Analysis / Process improvement (Lean 6S) and/or Change management(PROSCI) (Desired)
Excellent command of spoken and written English (Advanced)
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