Center Quality Manager

Center Quality Manager
Empresa:

Sequoia Connect


Center Quality Manager

Detalles de la oferta

Our client represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our client is a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies.

Its innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to its stakeholders. Our client is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.

Our client is part of the USD 16.9 billion Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.

We are currently searching for a Center Quality Manager

Responsibilities

- Drive Center Quality & Business Excellence initiatives
- Manage Quality teams supporting multiple programs within the site/ Business locations aligned to
- Drive implementation of Process improvements through Lean/Six Sigma, PDCA or any industry known practices
- Establish and maintain Quality Management system requirements for the Site/ Business locations aligned to
- Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives
- Periodic reporting to management on improvements achieved/ opportunities identified
- Mentor staff on quality related projects as a part of their career development plans
- Replicate best practices from other locations/processes to improve process performance
- Design training programs, train staff on Operational Excellence Tools & promote culture of Kaizen
- Support & guide staff on quality related projects as a part of their career development plans
- Drive Tech Mahindra QMS implementation activities, establish and implement Site level internal quality audit program
- Facilitate performance reviews in engagements and support functions
- Administer client satisfaction surveys through respective Process Owners
- Help Process Owners define and implement improvement actions against all program / process level performance metrics (SLA/ KPI)
- Ensure Delivery Plan(s) are prepared, reviewed and maintained
- Provide Process Consultancy & Monitor Process Compliance
- Conduct QMS Audits and ensure on-time closure of NCs
- Regular status reporting for reviews
- Handle Customer Visits, Presentations and Monthly / Quarterly Reviews with the client.
- Work with Cross Functional Teams (Sales / Competencies) on Business Growth by supporting on RFP/RFI responses on new business development. Support Sales team on proactive pitches on quality solutions/competency
- Willing and flexible for shifts
- Manage variety of processes across Telecom/BFSI/Healthcare/Manufacturing domains and lead a large team of Quality professionals across the Site/ Business locations aligned to

Requirements

- Graduation (any discipline) with 8-10 years of experience of working in an International/Domestic BPO/KPO
- Experience in implementing quality models such as COPC, ISO, EFQM or any industry level practice
- Experience in managing multi-location & multi-program operations
- Preferred Six Sigma Certified
- Preferred ITIL Certified
- Exposure to Total Quality Management and any of the Business Excellence Models
- Solid Project Management skills
- Experience on Automation/Robotic Process Automation is preferable
- Experience on Analytics, Artificial Intelligence and IOT (Internet of things) is preferable
- Ability to multi-task & handle tasks with competing priorities effectively
- Strong skills in data analysis using statistical tools and methods
- Coaching and mentoring skills of QMS/ Six Sigma /Lean
- Ability to interact with and influence people at all levels and large cross-functional teams
- Leadership Skills
- Should be open to work 24/7

Role Performance Measures

- QNI/ Financial savings (Cost avoidance / Penalty reduction)
- Program/ Process Level SLA/KPI Performance (Qualitative Metrics)
- Internal/ External Client satisfaction ratings
- Employee engagement & development initiatives

Language:

- English advance
- Spanish Native

If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we’d like to talk with you today. Come be a part of the action at Sequoia Connect.


Fuente: Bebee


Área:

  • Tecnologías de la Información / Gestión de Proyectos

Requisitos