Cbs Order To Invoice Analyst

Cbs Order To Invoice Analyst
Empresa:

(Confidencial)


Cbs Order To Invoice Analyst

Detalles de la oferta

No Relocation Assistance Offered 75233 : Del.Miguel Hidalgo, Mexico City, Mexico

Purpose of the position:

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Manage the Order to Invoice process within CP Best Practice standards ( Essentials) and collaborate with local CDTs on effectively supporting order to invoice fulfillment.
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Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues.
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Accountable for successful order management and monitoring all aspects of the customer service process to assure on time deliveries to Customers.
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Manages the customer service relationship by serving as the primary contact point for communications related to orders and deliveries.
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The primary accountabilities of the role include building and maintaining customer service relations while managing the order to invoice process including the troubleshooting of difficult deliveries, processing of returns, and resolution of exceptions and claims within Colgates Selling Terms and Conditions.
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Responsible for supporting the achievement of all service goals for assigned customers.

Lets talk about the responsibilities:

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Manage the Order to Invoice process within CP Best Practice standards (Essentials).
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Develop effective customer communications and relations to facilitate effective order to invoice fulfillment.
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Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
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Highlight delivery and distribution issues to Logistics for follow:up and corrective action. Communicate any special customer requirements to Logistics.
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Support and enforce all sales policies (terms and conditions) with customers.
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Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
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Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
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Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (touches).
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Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
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Prepare periodic (Weekly and Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS and L management.

What do you need for this position?

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Industrial Engineering, Chemistry, Business Administration, Finance, International Commerce, International Business or related
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Advanced Excel
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Advanced English at least 90 (conversational and written)
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1 year Customer Service/ Order Fulfillment, Planning, Sales, Logistics or Supply Chain experience.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate:Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e:mail are not considered in the selection process. Become part of our team. We look forward to yo


Fuente: Tiptopjob2_Xml


Área:

  • Otros / Otros

Requisitos

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