Call Center Analyst

Call Center Analyst

Johnson & Johnson

Call Center Analyst

Detalles de la oferta

Medical Devices Segment- JohnsonMedical
Our Medical Devices business segment produces a
broad range of innovative products and solutions used primarily by health care
professionals in the fields of orthopedics, neurological disease, vision care,
infection prevention, cardiovascular disease, and aesthetics.
Call Center AnalystNumber of direct Reports: 0Position DescriptionProvides on-site technical product services
including install, service, and repair equipment to customer/sales group. This
job is not eligible for sales incentives/sales commissions.
Duties & ResponsibilitiesResponsible for executing the daily
call center activities, taking customer calls, processing/logging them in the
system, and communicating/assigning a Field Service Engineer for the technical
service in a timely and precise manner
Supply and control spare parts inventories
for ED
Create Product Complaints and Work
Create and improve call center reports
Communicate to coordinators the agenda
status and opportunities
Responsible for the tools calibrations
and all needs for ED
Manages daily contact with customers,
field service engineers and sales reps ensuring adequate communication and
information flow of the customer service process
Maintains all records in accordance
with regulatory requirements
Qualifications- Education level required: Bachelor degree completed - Years of Experience: 2 years - Required Experience:Analysis
and interpretation
Teamwork - Required knowledge: SAPExcel:
Intermediate Level (Boards, Data Ordering, Macros)
- Travel percentage: 0-5% - Language: Spanish: NativeEnglish:
Location of the role: Ciudad de México"In Johnson & Johnson we recognize that
differences in age, race, gender, nationality, sexual orientation, physical
ability, thinking style and background bring richness to our work environments.
Such differences help us connect better with the health needs of people in
communities around the world.
We believe that attracting, developing and
retaining a base of employees that reflects the diversity of our customers is
critical to our success. We also believe success hinges on relationships with
diverse professional and patient organizations, civic groups and suppliers.
We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status"

Fuente: Neuvoo_Ppc


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