Business Analyst

**Job Description**:
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities.
We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation

**Key Responsibilities**:

- Applies a structured approach to discover, document, and manage business process, user and stakeholder needs, including opportunity statements, use cases, insights, and requirements.
- Gathers insight into user journey, behavior, motivation, and pain points.
Exposes unarticulated problems and unmet needs.
- Documents business process, business and user needs in the form of problem statements to make up the backlog.
Facilitates the "how" with the Engineering team.
- Gains expertise in the business area
- Leverages business and user insight to help inform solutioning ideas and prioritization decisions to deliver valuable products
- Has knowledge of and leverages existing solutions to benefit their stakeholders through using IT communities
- Introduces and inspires change at all stages of product development

**Top skills**:
REQUIREMENTS DEFINITION AND MANAGEMENT
- Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.
- Contributes to selecting the requirements approach.
- Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements.
- Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
USER RESEARCH
- Conducts generative research for the development of systems, products, services or devices.
- Plans own user research activities.
Facilitates input from users and stakeholders.
- Collects and analyses user research data.
Supports synthesis of research and the creation of insights, reports and presentations.
- Contributes to the selection of the user research approaches for projects and initiatives.
Supports the adoption of agreed approaches.
USER EXPERIENCE ANALYSIS
- Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations.
- Identifies and describes the design goals for systems, products, services and devices.
- Identifies the roles of affected stakeholder groups.
Resolves potential conflicts between differing user requirements.
- Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices.
BUSINESS SITUATION ANALYSIS
- Investigates business situations where there is some complexity and ambiguity.
- Adopts holistic view to identify and analyze problems and opportunities.
- Contributes to the selection of the approach and techniques to be used for business situation analysis.
- Conducts root cause analysis and identifies recommendations for improvements.
Engages and collaborates with operational stakeholders.
STAKEHOLDER RELATIONSHIP MANAGEMENT
- Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
- Implements stakeholder engagement/communications plan.
Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
- Helps develop and enhance customer and stakeholder relationships.
TESTING
- Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting test outcomes.
- Participates in requirement, design and specification reviews, and uses this information to design test plans and test conditions.
- Applies agreed standards to specify and perform manual and automated testing.
Automates testing tasks and builds test coverage through existing or new infrastructure.
- Analyses and reports on test activities, results, issues and risks.
**Foundational skills**:
AUTONOMY

Works under general direction.
Uses discretion in identifying and responding to complex issues and assignments.
Receives specific direction, accepts guidance and has work reviewed at agreed milestones.
Determines when issues should be escalated to a higher level.
INFLUENCE

Interacts with and influences colleagues.
Has working level contact with customers, suppliers and partners.
May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
Understands and collaborates on the analysis of user / customer needs and represents this in their work.
COMPLEXITY

Performs a range of work, sometimes complex and non-routine, in a variety of environments.
Applies methodical approach to issue definition and resolution.
KNOWLEDGE

BUSINESS SKILLS

Demonstrates effective communication skills.
Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedu