Bilingual Onsite Technical Support Engineer

Bilingual Onsite Technical Support Engineer

Sequoia Connect

Bilingual Onsite Technical Support Engineer

Detalles de la oferta

Our client represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our client is a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies.
Its innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to its stakeholders. Our client is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.
Our client is part of the USD 16.9 billion Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.
We are currently searching for aBilingual Onsite Technical Support Engineer:
Responsibilities and Requirements
2 to 3 years’ experience on system/network administration
Minimum of two years’ experience in Technical Support Field preferably on a contact centre environment?
Provide support for the configuration and installation of servers, network equipment desktop PCs and related peripherals for various project and operational needs.
Manages all system back-up and restore protocol.
Plans and supports network and computing infrastructure.
Perform troubleshooting analysis of servers, workstations and associated systems.
Documents network problems and resolution for future reference.
Monitors system performance and implements performance tuning.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Maintain operational, configuration, or other procedures.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Maintain data centre environmental and monitoring equipment.
Oversee the L1 technical support team Requirements
Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft
College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses
Adept interpersonal communication and possesses excellent command of spoken and written English
Demonstrates strong analytical, problem-solving skills and decision-making skills
Must have knowledge in in Network, System Administration, Desktop and Applications support and troubleshooting
Possesses a high level of interpersonal and customer service orientation/skills
Cisco Certified (CCNA/CCNP) or Microsoft\Unix certification is a plus
Familiarity with or experience in CISCO call manager is a plus.
Ready to work in Shifts

English Advance.
Spanish Native.

If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we’d like to talk with you today. Come be a part of the action at Sequoia Connect.



  • Desktop
  • Unix

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