**Vacante para la empresa Carrerpath en Coyoacan -Benito Juárez, Ciudad de México**:Job Description for:Bilingual Customer Service Representative.Language required: C1/Native English RequiredWork Type: Work from HomeRequirements: Pass initial interview set up, Mexican Identification, High School Diploma or Equivalent, Pass Drug Test, 1 year minimum as a Customer Service Representative.Signed "Pagare" for EquipmentMust Have skills and knowledge in:- Must be sharp, professional, independent, and self-motivated- Experience working in a fast-moving environment- Smart, fast learner, and proactive, (i.E., a thinker, not just a doer)- Great customer service, a pleasant and friendly personality- Drive to provide the best over the phone experience for customer- Word, Excel, Power Point efficient**Responsibilities**:Provide outstanding customer service experience over the phone.Customer Support: Handle inbound calls from customers with professionalism and empathy.
Address a wide range of inquiries, including product information, order status, billing inquiries, returns, and general support.Product Knowledge: Develop a comprehensive understanding of The Home Depot's products, services, promotions, and policies to offer helpful recommendations and guidance to customers.Communication: Communicate effectively and clearly to convey information, answer questions, and provide instructions to customers.Connectivity Requirements(satellite, dial-up, & mobile (LTE/5G) connections are not permitted)- Download Speed: > 30 Mbps- Upload Speed: > 10Mbps- Latency: < 150ms loaded- CAT5e Patch cord from Network Interface Card to ISP's router(wifi connections are not permitted)Our Offer:- WFH (We provide Equipment)- $14,000 MXN per month- $1,000 MXN (WFH Bonus)- $2,000MXN performance Bonus once in Operations.- Law benefits- Paid training (Up to 5 weeks Monday to Friday ( 9 AM - 6 PM) TBC- Major Expenses Medical Insurance (After 90 days)- Excellent work environment and opportunity for internal development and more.
**Nível de educación deseada**:Media Superior**Nível de experiência deseada**:Nível Medio**Función departamental**:Marketing / RRPP / Comunicación**Industria**:Call Centers / Telemarketing**Habilidades**:- compromiso- honestidad- responsabilidad