Auxiliar Técnico Bilingüe.

Auxiliar Técnico Bilingüe.
Empresa:

Workus Human Assets


Auxiliar Técnico Bilingüe.

Detalles de la oferta

EMPRESA LÍDER TE OFRECE TRABAJAR DESDE CASA COMO:

AUXILIAR DE SOPORTE TECNICO 100% BILINGÜE

REQUISITOS

EDAD 18 EN ADELANTE

ESTADO CIVIL: Indistinto

SEXO: Indistinto

NIVEL DE ESTUDIOS Preparatoria Terminada

EXPERIENCIA: .En servidores.

ACTIVIDADES:

- Working directly with clients via phone and tickets on help desk and / or project related tasks

- Maintenance and troubleshooting of Microsoft Servers and Workstations

- Windows Server / Active Directory setup, configuration, migrations.

- Remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management

- Configuration, maintenance, and troubleshooting of Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment is plus

- Configuration, maintenance, and troubleshooting of Windows based workstations and software.

- End user support for Microsoft and other 3rd party software via phone and ticketing system

- End user mobile device support (iPhone / Android / Windows)

This position(s) are on a schedule according to business hours within the U.S. Eastern Standard Time (EST) or US Pacific Time zone 8am - 5pm

Applicants must be familiar with technical support roles in a managed I.T. services environment and able to perform technical tasks and research solutions without assistance. It is also important to be a team player able to work with other technicians and / or mentor those in a junior role.

We use a ticketing system so you must also be able to keep detailed notes about communications, technical troubleshooting, or setup steps you take when performing assigned duties.

You must also have strong English communication skills both in writing and voice with limited accent and be able to communicate in clear English via phone (calls to U.S. based clients), e-mail, and chat. - ability to provide support via phone is required.

Critical thinking, decision making, and troubleshooting skills will be needed on a daily basis - our technicians frequently research solutions on their own using Google and other available resources.

A plus to have experience with the following:

Office365 / Hosted Exchange

MigrationWiz

Dell DRAC/ HP iLO remote access controllers

Dell or HP Server Hardware

MS SQL server maintenance

Batch file and scripting

Server performance monitoring

Network performance monitoring

Network Switch configuration including VLANs

Kaseya experience

Business-Grade Anti-Virus platform experience

Business-Grade Backup software (BackupExec, etc..)

VMWare

Citrix

DaaS / SaaS / IaaS

Service Desk / Help Desk Management

Microsoft, Sonicwall, or Cisco certifications
TIPO DE CONTRATO:
Contrato por tiempo indeterminado

EDUCACIÓN MÍNIMA:
Educación media superior - Bachillerato Tecnológico

REQUERIMIENTOS MÍNIMOS:
Conocimiento de Inglés

AÑOS DE EXPERIENCIA:
1 años

JORNADA LABORAL:
Tiempo Completo

Requisitos


Conocimientos:

  • SQL
  • Exchange
  • Access

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