Application Support - Servidores De Aplicaciones (Application Servers)

Application Support - Servidores De Aplicaciones (Application Servers)

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Application Support - Servidores De Aplicaciones (Application Servers)

Detalles de la oferta

Profile - Bachelor Degree: System Engineer Activities - Triage, resolve or route Incidents and Service Requests to corresponding support group
- Create/modify Fulfilment Groups
- Import master data as per transform map.
- Request based updates of records (users, groups etc.)
- Create reports across all modules
- Update data through admin privileges
- Perform partial update of scripts
- Set up workflows for incidents aligning to processes
- Change or modify task scripts
- Create users, roles and groups
- Configure relationship between Users - Roles, Roles – Groups and Users – Groups.
- Provide access to users for various modules
- Document ServiceNow modules
- Guide users for issues related to ServiceNow usability, maintenance and reporting
- Monitoring of performance related events and issues
- Monitoring of security related events and issues
- Monitoring of system log for issues
- Creation of Knowledge Bases
- Creation and maintenance of User Criteria

L2 Activities
- Import data of users, groups, CIs using import sets
- Create report for various modules.
- Maintain ServiceNow instances (Dev., Prod, and QA etc.)
- Configure Service Catalog
- Route a demand request to corresponding support group
- Import Master Data as per matrix table
- Maintenance of internal knowledge for L1/L2 team
- Configure/updated email notifications to include localization for country/regions (note, translations will be handled by a separate entity)
- Perform mass update of records
- User Criteria maintenance

Minor Enhancement Deliverables
- Develop technical user stories in ET’s ServiceNow environment
- Perform Knowledge transfer and guidance in development and Platform technical best practices
- Update sets containing configurations within development environments of ET’s ServiceNow instance for promotion to ET UAT and production environments
- Distribute weekly status and hours used report
- Tracking of estimated effort and actual effort against each story developed by Consultant
- Mandatory Skills: Linux, Proficient Object Oriented Programming, Excellent English and communication skills, SQL
- Desirable: ServiceNow experience

Fuente: Bebee2


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