Application Support Analyst (Finance)

Application Support Analyst (Finance)

Epicor Software


Nuevo León



Application Support Analyst (Finance)

Detalles de la oferta

Job Title: Application Support Analyst (Finance)
Location(s): Monterrey, MexicoCompany Overview
Epicor is one of the world's leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.
Role Summary/Purpose:
To be based in our Support Center, located in Monterrey, Mexico. Our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts.

Accounting or Business with concentration in Accounting preferred, or equivalent combination of skills and experience with General Ledger, Accounts Receivable, Accounts Payable, Costing, Asset Management, etc.
Knowledge of best practices for month-end and/or year-end closing reconciliations
Familiarity with financial reporting including Operating Statements & Balance Sheets
Prior experience prioritizing and managing business-critical issues
Proficient English is a must (written and spoken).
Customer service within a helpdesk or support environment
Leadership experience is a plus.
Organizational skills - must be able to organize, prioritize, and manage workload efficiently, including personal queue
Independent - must be able to work with minimal supervision
Problem solving skills - must have good attention to detail and know how to ask the right questions, understand the root cause and seek assistance when needed to solve complex issues
Initiative - must be a self-starter who takes the lead when necessary. Seeks opportunity to grow and expand knowledge level
Follow Through - must have excellent follow through on customer issues. Make sure the question is answered and the tasks are complete. Solution oriented
Communication - clear, effective verbal and written communicator. Ability to communicate technical information to nontechnical audiences.
Team Player - must be able to share information and work closely with others in a team setting, using strong interpersonal skills
Multi-task - must be comfortable in managing many tasks at the same time
Positive attitude - must display a positive attitude towards customers and coworkers
Capacity to learn - must be able to comprehend a variety of complex applications and products
Professional - must exhibit a courteous, conscientious and general businesslike manner in the workplace

Interested candidates should send their resume in english to the email indicated below.
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