Primary Responsibilities: Supervise Monterrey based QTC team and Coordinate activities and deliverables with US based QTC Team
Reconcile daily AR credit card fees and accurately allocate to the appropriate business cost center monthly.
Post payments and reconcile bank report for retained lockboxes.
Post AR adjustments, refunds, credit/debit memos, finance charge write off’s, etc., adhering to service level agreements.
Address escalated concerns raised from the business regarding services, processes, measurements etc.
Govern and manage service delivery of service provider, which includes auditing processes. Work as a partnership with vendor management for a united approach to delivery
Ensure audit and compliance controls defined by Transactional Services Team are being followed by our service provider and the business.
Provide measurements and compliance reporting to the business.
Manage audit requests for internal and external auditors.Skills:
Identify, communicate and execute activities based on priority for the business and stakeholders
Effective vendor/client collaboration skills/ability to resolve conflicts
Strong analytical and problem-solving skills
Excellent oral & written communication skills
Make critical decisions based on facts as it relates to exceptions in all receivable processes
Strong leadership and business decision making skills
Strong accounting skills
Improvement focus skills
Able to prioritize task, work as a team member as well as individually
Excellent Written and Verbal English communication skills
Minimum 3-year experience in receivables, banking or related field
Minimum 1 year managing experience
SAP knowledge required
Intermediate to Advance in Excel and Word
Capability to work extended hours as necessary
Ability to work with standard office/computer Equipment
Capable of working in an open office environment