**About PayJoy**PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.**This Role**We are seeking a highly skilled Operations Coordinator to oversee and execute various operational and commercial functions, mainly focused on large-scale product launches and card logistics management.**Responsibilities**:- Manage large-scale product launches end to end, covering all operational and commercial aspects.- Manage all aspects of card logistics, including placing card printing orders, inventory management, and maintaining optimal stock levels to guarantee a consistent supply of cards.- Collaborate with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.- Drive operational efficiencies through the proposal and execution of initiatives applicable to CX processes, CRM automation, product ops, chatbot, or card delivery.- Lead the execution of customer campaigns targeting specific audiences and goals, ensuring alignment with overall business objectives.- Establish KPIs to measure the effectiveness and efficiency of operational processes and continuously monitor and analyze performance against these metrics.- Analyze the underlying reasons behind operational issues and develop effective solutions.- Ensure bug resolution and product improvements.- Drive post-mortem reports and share visibility with stakeholders.- Detect cost efficiencies**Requirements**:- Bachelor's degree in Economics, Management, Finance, or a related field.- 4+ years of relevant experience in Operations, Customer service, or Project Management.- Outstanding organization, detail-oriented, analytical, and structured communication skills.- Project management skills with a track record of successfully managing projects from initiation to completion.- Fluent English (written and spoken)- Data-driven**Desirable qualifications**:- Experience with consumer finance, technology, mobile products, or consulting- Experience working in a startup environment or a highly intrapreneurial role- Basic knowledge of Zendesk, chatbots, or other tools.- Experience in a high-growth tech startup is desirable- Basic SQL**Benefits**:- Company-funded Health and Dental Insurance for employees and immediate family members- Life insurance- 30 days of Christmas bonus- 20 days paid Vacation- 50% Vacation premium- 13% Saving funds- 2,000 MXN monthly grocery coupons- 2,000 USD annual International Business Travel allowance- 2,000 USD annual Professional Development allowance- 500 USD annual Fitness allowance- 500 USD Phone Finance allowance- 250 USD Home Office equipment allowance- 200 USD Headphone allowancePayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
