Responsibilities
The Development Manager is an experienced and versatile technical leader responsible for the success of the web development team including its people, projects and internal initiatives. They should be equally capable of kicking off a challenging project, mentoring junior resources, championing development best practices, running a hackathon, or advising a client on innovations in a specific technology space. Their success will be measured by the career and technical growth of engineering team resources, a successful project delivery track record, high customer satisfaction, effective staffing decisions, and the successful delivery of internal practice initiatives or process improvements. The ideal candidate should strive to exemplify and promote Infusion’s culture of client service, self-empowerment, and growing others.
Responsibilities
The Development Manager is expected to balance both billable (project) work and non-billable responsibilities.
Billable responsibilities include:
· Ensuring the successful kickoff and transition of client engagements into delivery, ensuring accurate capture of information, a good client experience, and a clear plan for the delivery team.
· Working with the team leads and project manager to ensure the successful application of proven development methodologies.
· Forming key partnerships with Team Leads, Project Managers, Account Managers and other stakeholders to ensure that knowledge is maintained across all sub teams, needs are being met and communications are effective.
· Assisting with the successful ramp-up and knowledge transfer of resources joining the project.
· Ensuring best practices are followed and standards are adhered to.
· Assisting with the capture of lessons learned, development of quality control and software artefacts and the maintenance of the corporate memory to ensure this knowledge is applied through training and directly on projects.
· Leading by example, occasionally stepping into one of the roles they oversee in order to support and mentor the team while providing value to the client.
· Fostering a culture of ownership, attention to detail, and delivery excellence within the collective team.
· Providing a key escalation point in the event of issues.
· Focusing on high-risk or strategic engagements to provide structure, oversight and strategic guidance.
Non-billable, or internal, responsibilities include:
· Providing long-term consistent technical line management to Team Leads and Consultants across many engagements.
· Scheduling regular one-on-ones with employees, providing periodic employee health reports to the management team and ensuring that team members are informed on the status and direction of the company.
· Performing effective performance management of employees within the practice, including facilitating formal and informal reviews, collecting and recording feedback, and dealing with sensitive and confidential issues such as salary, bonuses, and HR related subjects.
· Assisting with the growth of our capabilities by designing and helping coordinate training programs, recruitment events, and other related activities.
· Assisting with resource management decisions to ensure a balance between the needs of a project and the team.
· Playing a key role in interviews and hiring decisions for the team.
· Managing consultants’ non-billable time by providing targeting training plans and internal development related activities that feed into a wider strategic direction.
· Supporting the Sales team in the pre-sales process, the creation of pre-sales collateral and assistance in development of new offerings.
· Creation and participation in internal reporting and retrospectives.
· Defining and implementing improvements in delivery process.
· Being ambassadors for our culture, the Immutables and its Mission and Vision, ensuring that these remain true as the team grows and evolves.
· Acting as a global representative to ensure local initiatives and successes are replicated and adopted across offices through their global network of Development Managers.
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering or related education.
7+ years of software industry experience, including recent technical experience (e.g. senior developer, architect or team lead), project leadership experience (e.g. as a team lead or project manager) and a proven track record of successful project delivery.
Wordpress Expert. 5+ years of working with wordpress site and expertise with wordpress website development
2+ years of people and performance management experience with proven ability to mentor and grow employees and first time managers.
Knowledge of the full software development lifecycle, software development best practices, client-facing consulting, and technical training and mentorship. Hands on implementation of DevOps best practices a major asset.
Passion for technology in one ore more spaces, including familiarity with recent innovations in that space
Proven experience dealing with difficult employee issues in a confidential and effective manner
Sales experience and technical leadership (e.g. conference presentations, technical blog, etc.) are assets.
Supplier/Vendor management experience
