As an IT Operations Lead, you will report directly to the Sr. Manager of IT Operations for Time and Attendance Applications. Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central and our related time systems. You will be responsible for ensuring the availability, performance, and reliability of our applications. This will involve collaborating with cross-functional teams to gather user requirements, assess system capabilities, and provide recommendations for enhancements. Additionally, you will coordinate with a world-class, global operations team to perform system configuration updates, monitor system performance, conduct audits for data accuracy and compliance, and address any system issues that arise. Job Description Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our applications. Manage system configurations such as Pay Codes, Pay Rules, Work Rules, Holiday Credits, and Workforce Genies. Set up and monitor inbound and outbound integrations with ERPs, HR/Payroll systems, and other applications. Troubleshoot and resolve system issues, working closely with vendors or internal IT teams to implement timely resolutions. Collaborate with cross-functional teams to gather user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements. Prioritize user requirements by addressing the needs of different stakeholders and user groups, including collecting feedback and providing training/assistance where necessary. Ensure that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards. Document and enforce system standards, procedures, and policies. Stay up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments. To be successful in this role, the candidate should have excellent interpersonal and communication skills. They should be able to effectively engage and connect with others in a team setting or when interacting with our business users. The candidate should be comfortable initiating conversations, building rapport, and maintaining a positive and enthusiastic demeanor, even in challenging situations. Qualifications Bachelor's degree Experience in timekeeping systems such as Kronos Workforce Central and UKG Dimensions. Experience in Prevailing Wage applications, HR, and Payroll applications. Experience in Certified Payroll Reporting. Experience in Incident management, Change management, and Release management. Experience in ERP systems including GL and PA modules. Experience in SQL and Oracle PL/SQL. Understanding of application development project lifecycle and methodologies used. Ability to create visually appealing and engaging presentations. Expertise in creating SharePoint sites that are intuitive, user-friendly, and customized to meet the specific needs and preferences of our users. Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization. Ability to easily adapt to changing circumstances and embrace new challenges. Comfortable with ambiguity, able to adjust priorities, and can quickly switch gears when needed.
