**Key Responsibilities**:- Identify and assess customer needs to achieve satisfaction.- Provide accurate and complete information to customers about products, services, and policies.- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary.- Keep accurate records of customer interactions and transactions using the system.- Follow up with customers to ensure their issues have been resolved to their satisfaction.- Meet and exceed customer service performance metrics and goals.- Continuously develop knowledge of products, services, and policies to provide excellent customer service.- Collaborate with cross-functional teams to improve the customer experience.**Qualifications**:- Associate Degree or post-high school graduate preferred.- 1-2 years of experience in customer service or related field- Excellent communication and interpersonal skills- Strong problem-solving and decision-making skills- Ability to multitask and prioritize workload in a fast-paced environment.- Proficient in computer skills and experience using a CRM system.- Availability to work flexible hours, including weekends and holidays.- Positive attitude and willingness to learn and grow with the company.- Ability to sustain long periods of inbound calls and communication with customers.- Ability to position company policies in a positive and professional manner.- Analytical capacity to make decisions at a certain level.- Demonstrated Bias towards Metric Attainment and Process Improvement**Position Type and Expected Hours of Work**:- This is a full-time position. Days and hours of work are Monday through Friday, between 8:00 AM ET and 9:00 PM ET.- Occasional holidays and weekend work may be required as job duties demand.- Occasional overtime requirement during high season.**Requirements**:- Associate Degree or post-high school graduate preferred.- 1-2 years of experience in customer service or related field- Excellent communication and interpersonal skills- Strong problem-solving and decision-making skills- Ability to multitask and prioritize workload in a fast-paced environment.- Proficient in computer skills and experience using a CRM system- Availability to work flexible hours, including weekends and holidays- Positive attitude and willingness to learn and grow with the company- Ability to sustain long periods of inbound calls and communication with customers- Ability to position company policies in a positive and professional manner- Analytical capacity to make decisions at a certain level- Demonstrated Bias towards Metric Attainment and Process Improvement
