Community Coordinator Trilingual

SummaryProvide general customer service support for Western Union though social media channels like Facebook, Twitter, Instagram and other platforms.ResponsibilitiesKnowledgeable in all company areas that involve a Western Union customer or potential customer like transaction inquiries, processes, compliance restrictions, fraud prevention, sponsorship requests, and general knowledge of the service and products provided by Western Union.Redirection of customers to the corresponding normal and high priority support channels.Monitoring of sensitive topics and potential PR crisis that may affect the Western Union brands reputation.Escalations and reports involving Western Union in social media channels to other departments of Western Union.Response to App Reviews and TrustPilot reviews.Excellent written communication skills and assertive language maintaining customer centricity.Capacity to know the difference between communication channels, skilled in brief and concise communication while still being clear and engaging.Fluency in French, Spanish and English. Special emphasis in spelling, grammar, and punctuation.Bolsa de trabajo México ofrecemos puesto de Community coordinator para el sector de Mercadotecnia Publicidad Comunicacion en la empresa Teleperformance de Puebla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.